Get world-class experience with RYNO

Michael Venidis

[00:00:00] Welcome to the Successful Life Podcast. I am your host, Corey Berrier, and I am here with my man, Michael Venidis, right? You got it, Corey, man. Oh, man. But I feel you should feel super, super special because I mess up Smith, typically. . Hey man, I feel special to be here. It's a privilege. . I appreciate you being here, brother.

[00:00:22] What's going on, man? I'm super excited to dig into this conversation with you. So first, just tell everybody a little bit about who you are and what you do for the Home Services community. Yeah, man, I'd love to do that. Thank you. Yeah. My name's Michael Venidis, and I'm our CXO here at RYNO Strategic Solutions for some people.

[00:00:43] That's your Chief Experience Officer. I've been here with RYNO, a digital marketing agency that exists solely for the trades, for 11 years now. And a lot of my role is not just internal, but external when we use that word, experience. Listen, truth be told, I walk around and treat everything like it's my [00:01:00] responsibility.

[00:01:00] That's how I like to operate. Treat it like you own it. I think it always FARs well for you when you genuinely care about what you do and who you do it with. But to be clear, I'm solely responsible for the experience of our clients here, making sure they get a world-class experience, but also the knowledge of the team members, and the employees to build something truly remarkable; genuinely caring is one of seven core values that we have. It's essential that I create an environment where they feel cared about and something that they can believe in and be passionate about, right?

[00:01:29] Because when we're passionate, it ultimately reflects in great quality work and happy clients. The rest is history. A hundred percent, dude. And when you pour into people with a genuine heart, People can tell that. And even if things, and here's, this is really important. Even if things go sideways, heaven forbid if you are, if you approach your customers and clients like you all do with that servant's heart, things don't go so sideways when they go sideways.[00:02:00]

[00:02:00] So true. Listen, I can easily give you an example. I remember having a compliance company come out to my home, and try and fix the dryer after I tried to fix it myself three times, right? Totally. Finally gave up and charged me a fee comes out; he gets nothing done and doesn't resolve it.

[00:02:16] What do I do? I'm the Google guy. Like I leave a review. I'm that jerk. But I get a phone call on a Sunday from the owner himself as I'm walking through Walmart, and he proceeds to tell me that he sees this one-star review and that he doesn't believe that I should be charged a fee in which they came out and could not accomplish what they were hired to do and that he's going to fully refund me.

[00:02:36] How do you think I responded to that, right? Yes, it was an inconvenience, but I literally like instantly, without him even having to ask me, go back to Google, update my one star to a five star, and then proceed to write this extreme paragraph about why I'm going to continue to use this company the unforeseeable future, simply because of how they chose to conduct business in

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