In this episode, Corey Berrier delves into the world of ChatGPT and its potential for contractors. Discover how this AI tool can help you improve your marketing strategies, rewrite emails, and even create Twitter posts. Corey shares his own experiences and provides practical tips for utilizing ChatGPT to boost your business. Don’t miss out on this game-changing technology – tune in now!

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Expert insights and strategies to help you grow your home services company in the most strategic and cutting-edge way possible. Together we’ll dive into the world of sales and marketing, exploring ways to lead your customer to success. We’ll discuss the latest business trends, innovative growth strategies, and how to create a winning product and service team. So join me as we strive for business growth and achieve success on the Successful Life Podcast.

If you haven’t already, head over to our website and check out all the available resources. If you’re feeling generous, we’d greatly appreciate it if you could leave us a review on your preferred platform. And for those who love to see action, head to our YouTube channel, where you can find the video version of the podcast.

 

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Chapter 1: The Importance of Putting People First
As a CEO, Victor Rancour had always prioritized his employees. But when his home services business hit a crisis, he was faced with the difficult decision of having to lay off 60 workers. In this chapter, we explore the importance of putting people first and how this philosophy guided Rancour through the toughest decision of his career.

Chapter 2: Navigating a Business Crisis
No business is immune to a crisis, and Rancour’s experience is a testament to that. In this chapter, we delve into the steps he took to navigate his company through a difficult time. From reevaluating the company’s goals to making tough financial decisions, we examine the strategies he employed to weather the storm.

Chapter 3: Managing Change and Adapting to the New Normal
When faced with a crisis, it’s not just about surviving the initial impact. It’s also about adapting to the new normal and managing change. Rancour’s story provides valuable insights into how to lead a team through a period of uncertainty and how to create a new path forward.

Chapter 4: The Power of Community
Rancour’s business success can be attributed, in part, to the power of community. In this chapter, we explore how his network of support helped him overcome the challenges he faced. From the importance of building relationships with customers to the value of joining a like-minded business group, we discuss the ways in which community can make a difference.

In conclusion, Victor Rancour’s experience provides a powerful example of how to navigate a crisis and come out stronger on the other side. By putting people first, managing change, and building a supportive community, businesses can weather even the toughest storms.

http://servicerocketnetwork.com/
https://www.callprofitrocket.com/

 

 

 

Expert insights and strategies to help you grow your home services company in the most strategic and cutting-edge way possible. Together we’ll dive into the world of sales and marketing, exploring ways to lead your customer to success. We’ll discuss the latest business trends, innovative growth strategies, and how to create a winning product and service team. So join me as we strive for business growth and achieve success on the Successful Life Podcast.

If you haven’t already, head over to our website and check out all the available resources. If you’re feeling generous, we’d greatly appreciate it if you could leave us a review on your preferred platform. And for those who love to see action, head to our YouTube channel, where you can find the video version of the podcast.

 

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The Successful Life Podcast host, Corey Berrier, discusses the benefits of using ChatGPT and other AI-powered tools to save time and improve customer communication. These tools can generate content, analyze employee-customer interactions to determine emotions and interests, and provide valuable insights into customer needs and preferences. Berrier emphasizes the importance of staying competitive with technology and encourages businesses to implement these tools early. AI technology is continuously evolving, and early adopters are likely to reap the greatest benefits. Moreover, ChatGPT can help businesses analyze sentiment, tonality, and linguistics to determine the emotion and interest level of employee-customer interactions. This can help solve problems like keeping track of employee performance, detecting employee burnout, and improving the customer experience.

https://app2.behaviorsales.com/card-seller/coreyberrier

Expert insights and strategies to help you grow your home services company in the most strategic and cutting-edge way possible. Together we’ll dive into the world of sales and marketing, exploring ways to lead your customer to success. We’ll discuss the latest business trends, innovative growth strategies, and how to create a winning product and service team. So join me as we strive for business growth and achieve success on the Successful Life Podcast.

If you haven’t already, head over to our website and check out all the available resources. If you’re feeling generous, we’d greatly appreciate it if you could leave us a review on your preferred platform. And for those who love to see action, head to our YouTube channel, where you can find the video version of the podcast.

 

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As a successful business owner and mentor, Al Levi has been helping contractors reach their full potential for over 30 years. Through his company, 7 Power Contractor, Al provides training, coaching, and mentorship to help contractors grow their businesses and achieve success. In this insider interview, we had the chance to sit down with Al and learn about his journey, his secrets to success, and his tips for contractors who want to take their businesses to the next level.
An Introduction to Al Levi and 7 Power Contractor
Al Levi has been in the home heating business for over 30 years and has owned several successful companies in the past. He is the founder of 7 Power Contractor, a company that provides training, coaching, and mentorship to contractors to help them grow their businesses and achieve success. Al has been recognized as a top salesperson and has won multiple awards for his work in the industry. One of Al’s biggest successes was Tommy Melo at A1 Garage.
The Importance of Planning and Personal Development
Al Levi, founder of 7 Power Contractor, believes that success is not just about what you do, but who you become. He emphasizes the importance of personal development, investing time, energy, and money into one’s business and personal growth, and learning from failures. Al also stresses the importance of being an active listener, following up on leads, and understanding one’s why in sales. He provides tips for improving presentation skills and leadership abilities, such as time blocking and self-reflection through video recordings.
 https://sevenpowercontractor.com

 

Expert insights and strategies to help you grow your home services company in the most strategic and cutting-edge way possible. Together we’ll dive into the world of sales and marketing, exploring ways to lead your customer to success. We’ll discuss the latest business trends, innovative growth strategies, and how to create a winning product and service team. So join me as we strive for business growth and achieve success on the Successful Life Podcast.

If you haven’t already, head over to our website and check out all the available resources. If you’re feeling generous, we’d greatly appreciate it if you could leave us a review on your preferred platform. And for those who love to see action, head to our YouTube channel, where you can find the video version of the podcast.

 

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Early Life and Career Beginnings

Ismael Valdez was born in Mexico and raised in California. He always had a drive to succeed, both in academics and in making money. Despite having to make a tough decision after high school, he chose to pursue a career in the trades and started working at a supply house. He quickly worked his way up and built strong relationships in the industry, laying the foundation for his future success.

Building a Business Empire

Ismael went on to start three companies, with his second one becoming one of the largest in the industry. He continued to grow and succeed, eventually starting Homecoming, which grew to 21 million in just four years and had a team of 450 employees. Despite facing a setback in 2016 when he was fired from Homecoming, Ismael bounced back and started NexGen, which is on pace to become a top player in the industry.

Overcoming Adversity

Ismael’s story is one of perseverance and determination. Despite facing challenges and setbacks, he never let them get in the way of his goals. He has shown that with hard work, determination, and a strong drive to succeed, anything is possible. His journey serves as a reminder that success is possible, no matter what obstacles you may face.

The Future of NexGen

Ismael’s current company, NexGen, is on the rise and set to become a major player in the industry. With Ismael at the helm, the company is poised for continued success and growth in the years to come. His experience and drive make him a valuable asset to the company, and his story serves as an inspiration to all entrepreneurs.

https://www.facebook.com/groups/2410076959107415/

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https://nexgenairandheat.com

Expert insights and strategies to help you grow your home services company in the most strategic and cutting-edge way possible. Together we’ll dive into the world of sales and marketing, exploring ways to lead your customer to success. We’ll discuss the latest business trends, innovative growth strategies, and how to create a winning product and service team. So join me as we strive for business growth and achieve success on the Successful Life Podcast.

If you haven’t already, head over to our website and check out all the available resources. If you’re feeling generous, we’d greatly appreciate it if you could leave us a review on your preferred platform. And for those who love to see action, head to our YouTube channel, where you can find the video version of the podcast.

 

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[00:00:00] Corey Berrier: Welcome to the Successful Life Podcast. I’m your host, Corey Barrier, and I am here with my man Ben Bressington. Did I say the last I said it right? The last name, right?

[00:00:11] Ben Bessington: You did, yeah. You nailed it.

[00:00:13] Corey Berrier: You’re like the second person. I think I’ve ever nailed it on

[00:00:19] Corey Berrier: I didn’t even have to practice with you either. That’s pretty good. So Ben this is gonna be a, this is gonna be such a great conversation. Just to kind of tee this up a little bit. How you and I got connected was through the platform that you’re gonna be talking to us about today.

[00:00:35] Ben Bessington: And I

[00:00:37] Corey Berrier: believe that you’ve created the future of how sales are gonna be done with home services.

[00:00:42] Corey Berrier: That’s what I think.

[00:00:44] Ben Bessington: Cool. That’s a big claim. Wow. like, damn don’t set the bar high for me at all. Please. Like, like no low bar from Corey. I appreciate it

[00:00:53] Corey Berrier: globally.

[00:00:59] Ben Bessington: So well, why don’t you give people some ins up? Why are you making this bold claim? Like why have you started with such a, okay, home service sales is about to get shuffled on its head, and here’s the guy why? That’s

[00:01:14] Corey Berrier: a great question. I don’t think anybody’s ever actually asked me a question back, so great job.

[00:01:19] Corey Berrier: No.

[00:01:19] Ben Bessington: Your own podcast ,

[00:01:20] Corey Berrier: So here’s why I make that claim, because look sales training in general has a bad name. Sales training, you know, is lots of times ineffective. The reason for that is because there’s human error, right? We, you know, even myself, like I’m a trainer. I’m a sales coach.

[00:01:38] Corey Berrier: But there’s always the human element of you’re gonna miss something somewhere. It doesn’t mean it’s a big thing, but there’s always something. For example, it’s like if you’re normally in your routine of doing whatever it is and something throws you I’ll speak for myself.

[00:01:50] Corey Berrier: Something throws me out of my routine. I could miss a something small that could make a big difference down the road that maybe was never detected. So I think what you’ve put together here is a sure fire way to ensure direct customer feedback and direct. Feedback as a sales rep or a customer service rep and you could explain how all that is gonna, you know how all that works, but that’s why I believe that this is gonna change the way home services are sold.

[00:02:23] Ben Bessington: Yeah. Well, let’s look at, let’s talk about sales and sales training in the home services industry as it stands right now, right? Like, and we’re not gonna assume you know anything. And here’s what I can promise you, I’m gonna share with you some insights and some phrases you can say th

 

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[00:00:00] Corey Berrier: Welcome to the Successful Life Podcast. I’m your host, Corey Berrier. And today, folks, we are gonna, we’re gonna dive into one thing that I absolutely love about sales. And so we’re gonna get into several topics today, and this is gonna be pretty dope. I’m telling you right now. So go ahead. And, I don’t know, get something to write with.

[00:00:25] Corey Berrier: Cause I’m about to drop some knowledge on you that I’ve really never talked about in this manner on the podcast. The unexpected benefits of sales technique reversing, what do you, what does that mean? Basically it’s taking somebody flattery to. Emotional involvement.

[00:00:45] Corey Berrier: Reversing helps you close more deals. Why? You’re gonna achieve more success by using this. You’ll learn how to, you’ll learn how to use reversing to uncover your prospect’s pain, ? The pain. The pain. That’s what we’re after constantly. And so here’s the other. Look, and I’ve been a victim of, not a victim.

[00:01:07] Corey Berrier: I hate that word. I have done this in the past and it, I felt like an idiot. I’ve done it multiple times, which is.

[00:01:16] Corey Berrier: Basically given a premature presentation. In other words, I think that I know what your problems are, but instead of me listening to your problems, I just start shelling out all these ways. I can help you, but what happens is maybe all those things that I’m thinking I’m gonna help you with, you don’t need help with.

[00:01:39] Corey Berrier: Sandler calls this spilling your candy in the lobby. So in other words you give everything away. And you probably feel like you should give everything away, but there’s a fine line with that’s for sure.

[00:01:54] Corey Berrier: Alright, so look, one of the greatest concept, I say sales concepts. Well, one of the greatest sales concepts involves helping the cu the customer, discover pain. I just mentioned that. And look, you gotta help people discover their own pain. You can’t tell them what the pain is. They need to tell you what the pain is. One of the greatest sales concepts, involves helping the prospect discover. , his own pain, the emotional reason for buying, ? And reversing is one of those strategies that you can use to make that happen? And you’ll hear how to use reversing to uncover the prospect’s pain,

[00:02:39] Corey Berrier: so can asking questions be the. Well, most people, most salespeople talk too much and I guarantee you close more sales if you talk less, [00:02:55] guarantee it, ? So you gotta ask four questions. But here’s what happens. The amateur goes in and

[00:03:05] Corey Berrier: he thinks he’s gotta feel the that dead air time that we all hate, ? That awful silence. The amateur jumps in and keeps talking, ? The professional holds it . And listen, I’ve gotten so much better at this. I’m not gonna lie to you. In fact, I’m pretty impressed with myself about this and I don’t really brag on myself very much.

[00:03:27] Corey Berrier: But it’s fascinating when I get on a call with someone and they’re not an amateur, put the heck like an. . And so sometimes I feel like people, some salespeople think they’re so good that they just forget about some of these things.

 

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[00:00:00] Corey Berrier: Welcome to the Successful Life Podcast. I'm your host, Corey Barrier, and today, folks, we're gonna be talking about how to improve your sales team. As a business owner, you know how important it is to have a strong sales team. They're the ones bringing in the money and helping your business grow.

[00:00:22] Corey Berrier: But sometimes it can be hard to motivate yourself. , right, to sell more products or services or both. One of the best ways that you can improve your sales team is by giving them the correct tools, correct resources. And one of the best things obviously that you can do for your sales team is provide training on a regular basis.

[00:00:48] Corey Berrier: It's. . If you have a sale, if you have a sales team in your organization and you're not training them. When I say sales team, I mean your people answering the phone. That's your sales team. Meaning your CSRs, your technicians, your selling technicians, and all of the above. Everybody in your company should be thinking about it.

[00:01:09] Corey Berrier: how they can improve the customer experience. How can they,, they should all have a sales mindset, right? And so that may sound strange because you don't think of a CSR as having a sales mindset, but if you incentivize that CSR to do better, now you've got a sales role, right? You wanna make sure that they have the knowledge that.

[00:01:31] Corey Berrier: Or the knowledge and the skills that they need to be successful.

[00:01:34] Corey Berrier: So another way that you can motivate your sales team is by using,

[00:01:43] Corey Berrier: I actually don't really love this, but it's for goal setting, and it's the smart look. It's better than nothing, for sure. I'm trying to look for all means. Let's see. Yeah. Or just goal setting. But make sure that they have the knowledge and skills to be successful.

[00:01:57] Corey Berrier: Another good, great tool is goal setting, right? Help your team set specific, measurable goals that they can work towards. And give 'em incentives, right? A gift card, a bonus, something, and then follow through with whatever you say you're gonna do, right? It is the worst thing that you can do is to tell your employees you're gonna do something.

[00:02:20] Corey Berrier: We're gonna, we're gonna run this contest, and whoever breaks their goal is gonna win X, or they're gonna get Y or whatever, fill in the blank. The problem is, If you don't follow through with that, you've really broken the trust between you and the customer or between you and the employee. You may not think it is that big of a deal.

[00:02:46] Corey Berrier: You may think I just got busy. I just forgot to give them. That tape, that television that I said I was gonna get on me. Yeah. Or they keep reminding you, and you kept telling 'em you're [00:02:55] doing it, you're doing it. You keep putting it off, and in the back of your mind, it's just that drags you down.

[00:03:00] Corey Berrier: Because you're constantly thinking about, gosh, I gotta get this stupid TV that I did for that stupid contest. That really didn't make me any more money because everybody found out the one guy got ahead early, and so nobody really tried. I he

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00:00:00] Corey Berrier: Welcome to the Successful Life Podcast. I'm your host, Corey Berrier, and I am here with Shreya. I mess everybody's name up, Shreya, but I actually think I said your first name right? 

[00:00:15] Shreya: You did. Congratulations. 

[00:00:18] Corey Berrier: Lu. I usually mess up like Bob's name. Like, I don't know what it is. I don't know what it is. I don't know.

[00:00:25] Corey Berrier: But anyway, dude, I'm so glad that you're here. I'm super glad to get into this conversation with you. But first Shreya, tell everybody a little bit about who you are. Whatever you would like to tell them about you and take it. Take 

[00:00:39] Shreya: it's away. Awesome. Well, first of all, thanks for having me, Corey, and inviting me on the show.

[00:00:44] Shreya: A little bit about me is I work with Joe Crisara at Service mvp. I was in H V A C as a comfort advisor, and he trained me in the field I fell in love with H V A C and operations and processes. So, I started working with him, and now I help companies all around America, Hawaii Canada, and Australia, find solutions to implement processes at their business, reach their goals, and completely change the culture of their company.

[00:01:17] Shreya: And it's very rewarding for me. And it is my dream job. So it's a little bit about me. That's 

[00:01:22] Corey Berrier: awesome. Yeah. So also I need, and I don't want to steer the conversation too far, but I do wanna congratulate you on it. Being eight years sober. It's a super big deal. Thank you. You're very welcome. 

[00:01:36] Shreya: Thank you so much.

[00:01:38] Corey Berrier: So you mentioned that you, I assume obviously travel a lot as, as well as work with people all over the club base. You've traveled all around, you implement processes. What would you say is, your favorite thing that you implement as, as far as your processes and or systems go 

[00:01:54] Shreya: with processes and systems?

[00:01:56] Shreya: I would say the basics of, you'd think that, at most companies they were, there would be some sort of sales process with the technicians or the maintenance techs. There's usually none at all. It's. You know, there's no communications training. They're, you have no idea what they're doing.

[00:02:16] Shreya: They're just free-ranging it. So it's the classic benchmark in the home sales process that Joe does. Because the main part of it is one thing called Magic Moments. I don't know if you've heard of that, but it's building the client's self-esteem and a sincere way where you are telling the truth is very important.

[00:02:34] Shreya: Because people buy emotionally, you know, and reflecting the, changing the technical into the emotional. So no more ratings and over-technical jargon. It's, you know, this is the effect the system has on your family to keep them a healthy and safe type of thing. So I think the basics of that because once you change [00:02:55] that, It completely changes an entire company.

[00:03:00] Shreya: The revenue, the happiness of the employees working there they start to love their jobs because at the end of an appointment, they're, I remember when I started doing it, at the end of e

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[00:00:00] Corey Berrier: Hi, I'm your host Corey Berrier, business and sales coach for home service businesses and number one bestselling author of Nine Simple Steps to Sell More Shit. You can find my book on amazon.com by searching my name C O R E Y B E R R I E R, for business owners that provide home services with customer service teams who are dissatisfied with their current performance by CSR and technician accelerator.

[00:00:28] Corey Berrier: I will dramatically increase your booking rate and your technician's close rate, which will lead to a higher ticket average using my proprietary process. For more details, go to coreyberrier.com or email me directly@ at corey@coreyberrier.com. I want to give special thanks to our military and all the people working in the trade.

[00:00:49] Corey Berrier: Would you be against leaving a review on Apple or Spotify? If you haven't left a review, I'm talking to you. Today's episode is A banger with me, Corey. B, we talk about chat G p t, and how it's gonna improve your sales. We talk about how it's hard to talk to strangers and how I have email issues being a Gen Xer.

 

00:00:00] Welcome to the Successful Life Podcast. I am your host, Corey Berrier. And today, folks, we're gonna be talking about email issues. We're gonna be talking about Gen X and why that could be a blessing or a curse. We're gonna be talking about if you have a superpower, an ADHD brain, and sometimes that's hard.

Harder than we think. And the third thing or fourth thing, we're gonna be talking about, is don't talk to strangers. The fifth thing we're gonna be talking about is how you can use chat g p T with your sales and how other companies, how newer companies are getting a grasp of this, and how other people are not.

So it's gonna be a pretty interesting conversation about some interesting topics that we don't really cover on here. So the first thing is I'm, look, I'm almost 45 years old. . I was I guess I came up in that time, or I was I don't know if I was, maybe I skipped that day or that whole month, I'm not sure, but there's a, an age gap that 44, 45, 46 year old that either has worked in corporate America right and understands how email and all that stuff works.

Then you got somebody like me who's been, I've been self-employed forever, and email. Just has not been something that I've been great at. In fact, I hate email cause I can't really get the words outta my head the same way that I can get them. I can't get the words outta my head, onto the paper, and then look the same.

It looks crazy, I'll be honest with you, and it's extremely frustrating. And you might be thinking, well, Corey, how is this possible at age 40, almost 45? Well, it's possible because of what I just told you. And really that has to do with, being a GenX, right? We're in that middle ground of; we're between that the generation above us.

I'm blanking out. And then the generation below. , which are,

 

Whatever the wind below us is. Whatever my wife is, I'm drawing a blank on what she is. It's interesting because, y'all know this, I work. F people in the trades, and most people in the trades are older, right? Especially plumbers. Their average age is 62 in North C

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